Question

Saltdust Grill is known as the premier restaurant in town. With its elegant dining area, extensive wine list, and gourmet chef, residents and tourists flock to the restaurant. Recently, Trey took a large group to the Saltdust Grill and almost every diner sent their entrée back to the kitchen. The Saltdust Grill was experiencing a(n) ________ gap in service quality.

Answer 1

The correct answer to the following question is delivery gap in service quality.

Step-by-step explanation:

Gap model of service quality ( which is also know as 5 gap model ) is a type of framework which a business uses to understand satisfaction level of customers. The delivery gap is one of the five gaps that a business needs to address when they're trying to meet the customer satisfaction.

So the delivery gap can be defined as the difference between actual delivery of service and the set delivery service standards.