Question

Can you help me Elements of effective communication are skills contained in active listening, including which of the following? Select four correct answers from the list below.

a) Not paying attention or showing respect for the person’s ideas

b) Inappropriate nonverbal affirmations

c) Using brief verbal affirmations, e.g. I see, I know, I understand

d) Asking closed questions

e) Seeking clarification

f) Paraphrasing to show understanding

g) Use of body language to show interest and build rapport

h) Providing inappropriate feedback

Answer 1

Answer:c) using verbal brief affirmations..

D) asking closed questions..

E) seeking clarification..

G) use of body language

Explanation: Being a good listener begins with active listening, meaning you take time to pay close attention to what the person is saying and you ask clarifying questions for better understanding.

Your use of body language such as hand gestures, eye contact and the tone of your voice all put colour to what you are saying and make it easier for the listener to understand you.

Asking closed questions will give you an idea of if your listener actually understands what you are trying to communicate with them. This will also give them more interest to what you are communicating about.

Seeking clarification of whether the one you communicating with understands is essential because you get to see where the listener lacks understanding and you are then able to further explain.

Good communication means saying just enough, not too much or too little. Try to convey your message with a few words as possible. Say what you want clearly and directly.