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What is the definition of quality according to Deming?

User ABrukish
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2 Answers

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21 votes

Final answer:

Deming defined quality in a business context as the continuous process of improvement and reduction of variability to meet customer needs efficiently and effectively.

Step-by-step explanation:

W. Edwards Deming, a renowned statistician and quality control expert, emphasized a broad definition of quality in organizational processes. According to Deming, quality is not solely about the end product but involves the continuous process of improvement and the reduction of variability in production processes. While the reference given about angular frequency relates to a physical system's oscillation properties, Deming's approach to quality in a business context revolves around consistency to meet customer needs efficiently and effectively. Thus, the quality of a system can refer to its ability to perform consistently within defined parameters to satisfy customer expectations.

User Spdaly
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18 votes
According to deming, Good quality means a predictable
degree of uniformity and dependability with
a quality standard suited to the customer.
User Jacob Nelson
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