Complete Question:
Which of the following is likely to help an organization expand collaborative involvement?
Group of answer choices
A. Hosting training sessions with customers.
B. Minimizing critical encounters with customers.
C. Developing service resilience.
D. Applying the practices of traditional selling.
E. Using cold canvassing for customer prospecting
Answer:
A. Hosting training sessions with customers.
Step-by-step explanation:
Collaborative involvement can be defined as the process in which two or more people and an organization have a mutual understanding or agreement to share knowledge, ideas and skills in order to help the organization achieve its aim, goals and objectives successfully.
For example, a restaurant such as McDonald's may decide to train its cashier on proper customer relationship management and effective sales and marketing techniques by inviting consenting customers to partake in the training sessions.
Hence, hosting training sessions with customers is likely to help an organization expand collaborative
involvement.