Question

Sergio Gonzales is employed by Bigbux National Bank, one of the largest banks in the Midwest. He is a loan officer, specializing in home equity loans. Tio Raul, Sergio's favorite (and wealthiest) uncle, passed away last month and left Sergio a sizable amount of money. Sergio is looking at the best way to invest his newly acquired wealth. He is considering many options, ranging from simply putting the money into a savings account to the possibility of starting his own business. Although his bank job pays well and offers pleasant working conditions, Sergio is frustrated because he has little freedom or flexibility to deal with customers since every decision he makes must be approved by his supervisor. Besides, he's a bit bored and looking for a challenge. He thinks he might get a lot of satisfaction from owning his own business. Sergio has not made a definite decision yet, but has talked to a lot of people searching for a good idea for a new business. If he can come up with an idea he likes, he might just quit his current job and use his inheritance to go into business for himself!

Sergio's frustration with his lack of freedom and flexibility at work indicates that Bigbux:
a. prefers the use of cross-functional teams rather than individual initiative.
b. has not adopted a strategy of empowerment.
c. knows that the best way to ensure good customer service is to closely monitor its lower-level employees.
d. is trying to please customers as well as other stakeholders.

Answer 1

b. has not adopted a strategy of empowerment

Step-by-step explanation:

Strategy of employee empowerment is a way by which businesses maximise the ability of its employees by allowing them to make decisions on how to operate and handle customers.

This approach encourages innovation and makes the employee to take charge of their day-to-day work.

In the given scenario Sergio has inherited some money. He is looking at the possibility of starting this own business.

This is as a result of Bigbux National Bank gives employees little freedom or flexibility to deal with customers since every decision must be approved by his supervisor.

The bank is is not adopting the strategy of empowerment with its employees