It is important to assess characteristic signs of grief and loss and address them appropriately. It is important for the healhcare worker to start this process by building rapport with the patient and any present loved ones. Encourage them to speak, openly and honestly, about their emotional and physical feelings. Utilize active listening skills and provide a nonjudgmental environment. You never know what scale someone is on. It is important to understand the different sages so you can help people though he rough time. People are different so you will need the skills to provide guidance to people.