Answer: D. Amy and her team should collect reports regarding why their current filing system is inefficient
Step-by-step explanation:
For a solution to a problem to be thought up, the problem need to be known first. After Amy and her team finish discussing about their struggles with the filing system, they then need to determine why the filing system is inefficient.
After they find out why it is inefficient, they can then proffer solutions aimed at solving the problems they found out from the reports they took but first, they need to know the problems, the whys to the inefficiency.