Answer:
d. Understand your receiver.
Step-by-step explanation:
After you set clear goals for the communication for yourself and the person you communicate with, you should be sure that you understand the receiver.
It is important to grasp who the receiver is, what are their expectation, background, and means of decoding the message. This will help the sender make sure the communication is fit to be held without complications, and that the message will be received without noise (anything that disrupts the message). By understanding the receiver we can also choose the best possible channel for communication to take place. This understanding also reflects on the third step, which is choosing the words and ways to send the message.