Question

What should customer service representatives use to achieve a win-win outcome between customers and their employer?

goals and objectives
both hard and soft skills
sales strategies
persuasion

Answer 1

sales strategies

Step-by-step explanation:

Sales strategies are meant to provide clear objectives and guidance to your sales organization. They typically include key information like: growth goals, KPIs, buyer personas, sales processes, team structure, competitive analysis, product positioning, and specific selling methodologies