Final answer:
The external customer of an organization is typically the consumer who is not part of the organization but uses its products or services.
Step-by-step explanation:
An external customer is someone who purchases goods or services from a company but is not employed by that company. The external customer of an organization is someone who is not part of the organization and generally is the end consumer of the organization's goods or services. Among the options given: a department manager, a chief financial officer (CFO), and a sales representative are all part of an organization's internal operations. The consumer, on the other hand, is an individual or entity that purchases or uses the goods and services produced by the organization. Therefore, the correct answer to the question 'Which customer service client is external to an organization?' is (b) consumer.
COMPLETE QUESTION:
Which customer service client is external to an organization?
a. department manager
b. consumer
c. CFO
d. sales representative