Question

Marina receives a call from an angry customer, who claims a product is not working properly. Marina should provide quality customer service by __________. (3 points)

a

explaining that all sales are final


b

providing the customer a choice between a refund or a replacement


c

sympathizing with the customer and sharing a similar personal story


d

telling the customer about an upcoming sale

HELP PLZZ!!

Answer 1

B

Explanation:This is because the customer will have a choice of 2 good options that will have the same amount spent for two products

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