Question

Imagine you work in the medical records department of a large clinic. When you check the voicemail one morning, there is a message from Mrs. Jones, a patient’s wife. She is unhappy because the office has refused to release her husband’s medical records to her. Releasing the records to Mrs. Jones would be a violation of the patient’s privacy.

You must respond to Mrs. Jones. Decide what medium you will use to most effectively communicate your message (phone, email, text message, etc.) and compose the response you will provide to her.

Answer 1

Step-by-step explanation:

I would call Mrs. Jones and say, Hello this is blah blah calling from the name of hospital The information on your husband is confidential and can’t be released. I’m sorry for the inconvenience. Have a good day