Answer:
The correct answer is True
Step-by-step explanation:
Most business organizations especially those that are into sales, call centers, even individuals that are into marketing use CRM (Customer Relationship Management) software to drive their business forward by enabling them to interact more with customers and strive to provide better customer service. This is achievable because The software (CRM) which is a business tool stores customers' information ranging from names, contact info, sales, and other important information based on the need of the salespeople (organization) to track, meet and respond to customers needs. CRM benefits range from getting to know more about prospective or existing customers to building a better relationship with customers so as to retain them and allow better communication between customers in a bid to meet their demands.