Answer:
The correct answer is: prepare and rehearse
Step-by-step explanation:
When communicating bad news within organizations and maintaining diplomacy and professionalism, the ideal is to prepare and rehearse. It is recommended that the professional prepare before announcing bad news so that his speech is as plausible as possible and has a less negative impact on the audience. Usually in the workplace, bad news can mean an increase in resistance and insecurity among employees, who may feel directly threatened by the news. Therefore, it is necessary to prepare in advance the points to be discussed in the communiqué, being the most honest about the real situation and assisting in the understanding of the collaborators, so that the impacts are as small as possible and the news received in the best way.