Question

40 POINTS IF YOu ANSWER FOR EACH STEP.

When your friend DaJuan turns on his computer, he hears four beeps. The computer won’t fully boot. DaJuan has a Dell computer with a quad core processor and has recently upgraded his RAM.

Apply the troubleshooting methodology to help DaJuan understand and resolve his problem. The steps of the methodology are listed for you. Copy them into a document and use them to write suggestions for DaJuan at each step.

1.Identify the Problem
2.Internet Research
3.Establish a Theory of Probable Cause
4.Test the Theory
5.Establish a Plan of Action
6.Implement the Solution or Escalate
7.Verify Full System Functionality
8.Document Findings.

Answer 1

DaJuan's computer issue with four beeps suggests a RAM problem, likely from the recent upgrade. Troubleshooting involves reseating or replacing the RAM, testing each module, and documenting the resolution process.

Step-by-step explanation:

Troubleshooting DaJuan's Computer Issue

When DaJuan turns on his computer and hears four beeps, this is typically indicative of a hardware issue, particularly related to the RAM (Random Access Memory) or motherboard. The troubleshooting steps we will take are in line with the methodology provided:

• Identify the Problem: Four beeping sounds on a Dell computer usually signify memory read/write failure.
• Internet Research: Quick online search confirms the beep codes are consistent with RAM issues for Dell.
• Establish a Theory of Probable Cause: Since the RAM was recently upgraded, it is likely not seated properly or incompatible.
• Test the Theory: Reseat the RAM modules to ensure they are properly connected.
• Establish a Plan of Action: If reseating does not work, try using the old RAM or one stick at a time to identify a faulty module.
• Implement the Solution or Escalate: Implement the RAM check or replacement. If the issue persists, professional help may be required.
• Verify Full System Functionality: Once the computer boots normally, check if the operating system recognizes the correct amount of RAM.
• Document Findings: Record the problem symptoms, the steps taken to resolve it, and the final outcome.

This approach allows us to systematically address the issue, ensuring that we identify the cause and implement a solution that restores full functionality to DaJuan's computer.