Final answer:
The correct answer is option C, as hostility is not a part of effective refusal skills. Effective refusal skills include state your position firmly, back up words with actions, and suggest alternatives while maintaining respectful communication.
Step-by-step explanation:
Using refusal skills involves several steps that are designed to help you assertively decline something without causing conflict or harm. Among the listed options, C. If necessary, be hostile to show you mean what you say is the step that is not part of effectively using refusal skills. Hostility is counterproductive and can escalate a situation rather than resolving it.
Effective refusal skills include, but are not limited to:
- A. State your position simply but firmly: Being clear and direct helps the other person understand your stance without ambiguity.
- B. Back up your words with your actions: Consistency between what you say and what you do reinforces your position.
- D. Suggest alternatives to the behavior being proposed: This shows that you're not just rejecting the proposal, but actively thinking about positive outcomes.
These steps intend to maintain respectful communication and create an environment where everyone feels heard and understood.