Question

Jack took up the job of a front desk staff at a reputed hotel. He will be interacting with various customers and employees from different parts of the world. What should his manager do to help Jack adapt to a diverse workplace? The manager is quite impressed with Jack. He wants to encourage Jack to actively listen and explore all solutions. He also wants to train Jack to avoid using I-statements and encourage him to participate in programs that teach him more about his own ethnic group. In addition, the manager wants to help Jack to understand the customs of other cultures.

Answer 1

a. He wants to encourage Jack to actively listen and explore all solutions.

d. the manager wants to help Jack to understand the customs of other cultures.

Step-by-step explanation:

As a front desk staff of the hotet, jack has to learn to activel listen, and explore all solutions available within his reach when deali with customers.

Because he is the first point of contact in the hotel as the front desk officer, this means he would get to interact with people of diverse cultures, customs e.t.c. Jack needs to learn and understand this cultures.