Question

which of the following is an example of knowledge? Group of answer choices The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction. The Web-based application that collects and stores records of customer satisfaction surveys and allows dealerships to view their data. Reports that summarize ratings for a specific dealership including a calculation of the average rating across all survey questions and a calculation of summary statistics for groups of questions that correspond to important dimensions such as dealership staff, satisfaction with product, quality of service and so on. Innovative policies developed by corporate strategists who analyzed the reasons for the sales drop in order to reverse the recent downward trend

Answer 1

The correct answer is: The ability to create a program that provides rewards for dealerships with high levels of customer satisfaction and corrective action plans for dealerships that have low levels of satisfaction.

Step-by-step explanation:

Knowledge management can be understood as the information technology systems existing in a company whose objective is to assist in the organizational decision-making process, that is, it is the knowledge that the entire organization has from its data and information and that can be transformed into knowledge so that there are greater advantages in the company's internal and external management. Some of the advantages arising from knowledge management are: better management practices, cost reduction, faster processes, increased quality, greater competitiveness, greater consumer satisfaction, etc.