Answer: 1.Act Responsibly. A leader must act responsibly when handling conflict. If the leader is not responsible, respect for the leader may be affected.
2.Diagnose the conflict. Diagnosis of the conflict begins with a thorough assessment of the situation. It is important for leaders to remember not to avoid the issue. The leader must make attempts to minimize or neutralize the conflict. The leader must remember they are not in a popularity contest and not all decisions will be supported by everyone. Before acting, the leader must ensure there is proof of wrongdoing. It is important not to create unnecessary conflict and not to wait until the situation is beyond repair. If the leader waits too long to act, others will feel the leader is hesitant to make decisions.
3.Maintain boundaries. A leader must assist and support others in maintaining boundaries. Additionally, the leader must possess enough self-awareness to keep themselves from crossing lines. An ongoing awareness of boundaries will help assist in establishing standards to prevent further conflict.
4.Respect differences. As opposed to influencing, the leader must respect the unique skills of those. Far too often, a leader sides with those they trust the most and do not venture out to capture the diverse skills of their employees. A leader must work to appreciate the gifts everyone brings to the workplace.
5.Identify a goal. Leadership includes doing things others do not like to do. This includes conflict resolution. The leader must be careful when addressing only one person’s point of view. The leader must gather information, develop their own self-awareness, and be ready for the unexpected. A goal for managing conflict should be identified and strategies specific to achieving the identified goal should be implemented. This strategic approach can assist the leader in staying on task and resolving the issue at hand.
Step-by-step explanation: