Question

Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 126 customers arrive per hour for service. Given number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve on average about 121 customers per hour.

During these nights, are they in the zone of service, the critical zone , or the zone of non service?
A. zone of service
B. zone of non service
C. critical zone

Answer 1

Option B Zone of non service

Step-by-step explanation:

We can decide whether it will be one of each zone mentioned above by identifying whether the service rate is greater than the arrival rate or vice versa.

Zone of service = Service rate is greater than the mean arrival rate

Critical zone = Service rate equals to mean arrival rate

Zone of non service = Mean arrival rate is greater than the service rate

Calculation

Capacity utilization rate = Arrival rate / Number of customers they can serve

Capacity utilization rate = 126 / 121

Capacity utilization rate = 104%

Since the mean arrival rate is greater than the service rate Its would be a Zone of non service