Answer:
an organization has the ability to pay for the service
Step-by-step explanation:
Potential markets are defined as business opportunities that can be captured in the future. For example of a company plans to expand its product offerings to a new segment of customers, the new set of customers are it's potential market.
Criteria for potential market includes: substantial number of customers, ability to pay for a service, identifiable and measurable, and accessibility.
In this scenario Clean ’n Green recycling don’t offer recycling for tenants even though tenants have requested the service, and recent change in city laws mandates that large apartment complexes must recycle.
The organisation is not meeting the criteria of having the ability to pay for the service.