Question

Chic-ken Rulez is a food vendor at the state fair that only sells complete box meals which includes a sandwich (chicken or turkey), fries, and drink. Customers walk up to the counter at Chic-ken Rulez and place an order.The counter employee enters the order into the system which is displayed on several screens for all other employees to see the items that need to be made. In the kitchen sandwich makers assemble the selected sandwich once it displays on the order screen. The fry master will cook, salt, and scoop the ordered fries into a cup. Meanwhile, the employee that took the order, will prepare the requested drink. Once the sandwich and fries are complete, they are place in a window where the counter employee places all items in a box and delivers it to the customer. Taking the order and entering it into the system takes 5 minutes. Once entered, the display screens instantly show the items to be made. The counter employee then takes an average of 3 minutes to make a drink. On average, it takes sandwich makers 8 minutes to complete a sandwich and place in the pick-up window. The fry maker takes 12 minutes on average to complete a cup of fries and place in the pick-up window. It takes the counter employee 10 minutes to box all items and hand to customer for delivery. All times listed are flow times for each activity and include the effects of waiting.1) Draw a process map/flowchart for the above process and Label it Process #1Chic-ken Rulez wishes to improve the process by reducing the time to deliver a meal box. Customers often make an order and leave the counter area to find seating. This is the root cause for delivery times being so long because on average a customer's meal order is called 3 times before it is actually picked up which completes delivery.To reduce the process time, Chic-ken Rulez is going to provide customers with a miniature plastic chicken with a GPS tracker inside at the time of the order. The order process is the same except now the box and delivery activity will be two separate activities. Delivery is now performed by food runners that use a handheld device to locate the GPS plastic chickens, collect the plastic chicken for re-use, and deliver a customer’s ordered meal box.It now takes 2 minutes to box a meal. Based on preliminary tests, the average time to locate a GPS plastic chicken and deliver a meal box in the food area takes 7 minutes.2) Draw a process map/flowchart for the above modified process and Label it Process #2

Answer 1

To draw a process map/flowchart for Chic-ken Rulez, the original process (Process #1) involves the customer placing an order, the sandwich and fries being prepared, and the items being boxed and delivered. In the modified process (Process #2), the box and delivery activities are separate, with the customer receiving a miniature plastic chicken with a GPS tracker and food runners delivering the meal box.

Step-by-step explanation:

To draw a process map/flowchart for the original process (Process #1) at Chic-ken Rulez, you would start with the customer walking up to the counter and placing an order. The order is then entered into the system and displayed on multiple screens for all employees to see. The sandwich makers assemble the sandwich, the fry master cooks the fries, and the employee prepares the drink. Once the sandwich is complete, it is placed in the pick-up window. The fry master then scoops the fries into a cup and places them in the pick-up window as well. Finally, the counter employee boxes all the items and delivers them to the customer.

To draw a process map/flowchart for the modified process (Process #2) at Chic-ken Rulez, the order process remains the same. However, the box and delivery activity are now two separate activities. The customer is given a miniature plastic chicken with a GPS tracker at the time of the order. The sandwich and fries are boxed separately. Food runners use a handheld device to locate the GPS plastic chicken, collect it for re-use, and deliver the meal box to the customer.

Answer 2

This answer was provided through an attachment since it basically involves drawing a flow diagram.

Step-by-step explanation:

the question requires that we draw a flow diagram of the time and process of taking an order, making a drink, fixing a sandwich and also making fries.

please check the attachment for the processes #1 and #2.

the net process time minute for process#1

5+12+10 = 27 minutes

the net process time minute for process# 2

5 + 12 + 2 + 7

= 26 minutes