Question

26. You are Amit Kapoor, resident of 43/9,

Shyam Enclave, Delhi. You visited Manali
with your family during the summer
vacation. You had two double suites at
Lake View resort. Your stay at the hotel fell
far short of the description in the brochure.
Write a letter of complaint to the Customer
Service Department to refund for your hotel
stay.
(5 Points)
*​

Answer 1

Complaint letter asking for a refund.

Step-by-step explanation:

43/9 Shyam Enclave

New Delhi

Customer Service Department

Lake View Resort

Manali

12 May 2019

Subject: Wrongful advertisement which led to an unsatisfactory stay.

Sir,

I, along with my family, had stayed in your hotel for two weeks, from 28th April to 10th May 2019. We expected that our two double suites would be the same as advertised in your brochure. But imagine our surprise when the room wasn't even similar to that advertised. Rather, it was far from the depicted room.

So, I am not at all satisfied with the room and even the service provided is not up to the way it was put out. So, I would like to request you to give us a full refund for the wrongful description you have put out.

You already have my details so, you can always reach me anytime.

I expect a response from you soon.

Thank you.

Regards,

Amit Kapoor

New Delhi.