Question

when CEO robert nardell took over home depot in 2000, there was central control. store managers acted independently and costs were higher than competitors like lowes. nardell changed the culture to focus on central control and cutting costs. to control costs, store managers were not allowed to choose products for local customers. employees os their customer-focused attitudes, and customer service suffered. to repair this , the next CEO, frank blake , sought to restore the "orange apron" culture. what does this example best illustrate?

Answer 1

corporate culture is chosen by senior management in middle managers and employees have little control over it

Step-by-step explanation:

I believe this is the answer because based off what it said the employees and managers were not allowed to choose products