Answer:
The mother was unable to provide for their needs.
Step-by-step explanation:
Based on the given excerpt, we can conclude that the mother was unable to provide for hers and her children's needs. They live in a room that seems like it may be located in an abandoned building (but doesn't have to be, and where they live is not the main point of the excerpt), they are hungry and cold. When the other family brought them breakfast, they saw them as literal angels coming to help them. The need for food is the most basic need, and they didn't even have that on Christmas morning.
There are no details that prove that the mother didn't know how to start the fire or that her children hate her.
Thus, the correct option is the third one.