Question

Lesson 1: Personality Traits

1. What personality traits are desirable for health assistants to have?

2. What are some aspects of having a positive attitude?

3. What are some aspects of interacting appropriately?

4. What are some examples of following rules?

5. How is problem solving defined?

Lesson 2: Communication

1. What is a good communicator able to do?

2. What are the goals for verbal communication in health care?

3. What is expressed through tone of voice?

4. Why is it important to speak in lay terms to patients?

5. Tests results, notes in charts and informed consent documents are examples of what kind of verbal communication?

6. What are some examples of nonverbal communication?

7. True or false:
a. A health care worker should always smile.
b. People with good posture appear confident.
c. Everyone is more comfortable with someone in uniform.
d. Overdone make-up should be avoided.
e. A hand on a patient’s shoulder is acceptable in some circumstances.
f. Health care workers should always wear perfume or cologne to avoid bad odors.

Answer 1

Lesson 1:

1. Empathy, being able to understand the patient and what they are going through. Honesty - truthfulness and integrity. Enthusiasm - if the health assistant is not enthusiastic, it is not able to cheer the patient up and it causes more anxiety for the patient.

2. Lower rates of depression, anxiety, and distress. Better psychological and physical well-being

3. Make your interactions easier for them. Keep your sentences and questions short, stay on one topic at a time, and explain difficult concepts in clear terms. Assess your body language. Have your body at the same level as theirs. If necessary, sit in a chair so that you can be face to face and making eye contact. And always face them while speaking.

4. ...

5. How is problem solving defined?

Step-by-step explanation: