Answer:
b. Be an empathetic listener; encourage the person to talk and then listen patiently
Step-by-step explanation:
There can be many characteristics of a problem employee such as changes in personality or dress, changes in health and hygiene, Inability to take criticism, and romantic obsession with another employee etcetera.
To minimize violence against the person with such characteristics, it is important to be an empathetic listener, pay attention to another person's issues, and identify or understand the emotion or problem, the person is going through. To be an empathetic listener, do not ask direct questions to the person rather encourage them to share their problems by their own and listen patiently without any defensive behavior.
It helps the problem employee to feel comfortable in the workplace and makes him more efficient.
Hence, the correct answer is "b."