Answer:
1. One of Headlee's most valuable lessons in listening is that we take our time before responding to a person who spoke to us. The moment of silence would help us to properly digest what the speaker said.
2. She appealed to people's emotions (pathos) by encouraging them to improve their listening abilities because when they do this, they would be more empathetic and smarter.
Step-by-step explanation:
Celeste Headlee who is a journalist had an interview with Anna Durbanova on ways people can improve their communication skills. Headlee noted that most people today especially the young ones do not have real conversations with others. They rather stick to chatting with their mobile phones which is not an effective means of communication.
She explained that as good listeners, we must take our time to assimilate what the speaker said. This means that we should not be in a haste to reply to them. She also encouraged people to improve their listening skills so that they can have better conversations.