Question

4. Describe what you would do in this situation:

You work as an evening pharmacy assistant at a local pharmacy. Whenever there is an “issue” (insurance, ordering medication, checking on refills, etc.) on which another staff member must follow up, all relevant materials, notes, and comments are supposed to be placed in a basket and left in a particular area. The morning assistant is required to go through the baskets early in the morning and deal with these issues. However, you have been continually been having an issue with one of the other assistants. She has not been following up on issue left for her, and continually says that “I’m too busy. If the owner would hire more staff than maybe they would have more time to do these extra things.” The problem is that when patients come back the next evening, you are left having to explain to patients why something was not dealt with.

Describe what you would do; what you would say, and how you would try to resolve this issue.

Answer 1

The best thing to do is to tell the owner or manager of the pharmacy what is happening, and then ask to have a meeting between you, the morning assistant, and the owner/manager. The morning assistant is not doing their job and that is affecting your job performance, therefore you have every right to report it.

Step-by-step explanation:

Kind of explained it above lol