Question

You are working on a market research project with two coworkers, Jason and Leticia. Your boss, Shruti, sends an email to the team requesting an update on the team’s progress. The team brainstorms and coordinates how to prepare the requested status report. Then, Leticia drafts the report and sends it to you via email. You make several revisions and send the draft to Jason to edit and proofread. He then sends the report to Shruti, who reads it and is quite pleased with your progress. Shruti sends your team a congratulatory message for staying under budget and on schedule. Well done! When Shruti responds to your team with a congratulatory message, in which direction is the flow of communication?A. Upward.B. Downward.C. Lateral.

Answer 1

B. Downward

Step-by-step explanation:

In this scenario, when Shruti responds to the team the flow of communication is in a Downward direction. This is because Shruti is the boss in this scenario and he is congratulating his employees that he is in charge of. Therefore the communication starts at the higher levels and works its way down the hierarchy of command. When Jason sends the report to Shruti that would be considered Upward communication, and when the information/report is passed between You, Jason, and Leticia that is Lateral communication because you all are coworkers with the same level of authority.