Question

house alarm system when he moved to his new home in Seattle. For security purposes, he has all of his mail, including his alarm system bill, mailed to his local UPS store. Although the alarm system is activated and the company is aware of its physical address, Richardson receives repeated offers mailed to his physical address, imploring him to protect his house with the system he currently uses. What do you think the problem might be with that company's database(s)

Answer 1

The problem with the company's database(s) could be due to lack of communication, outdated information, or data entry errors.

Step-by-step explanation:

The problem with the company's database(s) could be that it is not properly updated or synchronized with other systems. It seems that the company's database is not aware of the fact that the customer has already installed an alarm system. This could be due to a lack of communication between the systems responsible for tracking installations and the system responsible for sending out marketing offers.

Another possibility is that the company's database(s) may have outdated or incorrect information. If the customer recently moved or changed their address, the database may still have the old address on record, leading to the incorrect mailings.

Furthermore, there could be a potential issue with the data entry process. If the customer's new address was not accurately entered or if there was a typographical error, the database would continue to send mailings to the wrong address.

Answer 2

the company's database is detecting the physical address as a non-client

Step-by-step explanation:

The most logical problem in this scenario would be that the company's database is detecting the physical address as a non-client. Therefore the company's system automatically and repeatedly sends Richardson offers for the already installed security system. Since this is all most likely done automatically the system will not detect this as an error until Richardson complains and a database technician investigates and fixes the error.