Answer:
A. and E.
Step-by-step explanation:
Based on the provided choices it can be said that the two characteristics which will be problematic would be a policy forbidding employees from dating each other and a friendliness policy encouraging employees to smile at customers. This is because both of these policies go against the store's characteristics. The store finds it inapropriate to smile at strangers, meaning customers as well and they also accept/encourage employees to date each other outside of work. The other options are not in direct competition/violation with the store's characteristics in any way.