Answer:
D customer relations
Step-by-step explanation:
A sales process is a term that describes a set of predetermined undertakings in which a salesperson perform in order to engage and put up with prospective buyer right from the first stage which is pre-approach to a closed sale.
The sale process involves the following steps:
1. Pre-approach
2. Approaching the customer
3. Determining the needs of customers
4. Introducing the product
5. Handling questions and objections
6. Closing the sale
7. Recommendation selling
8. Encouraging and follow up.
Hence, all the steps involved in the sales process deals with CUSTOMER RELATIONS. Therefore, the right answer is option D.