5. Which of the following should you always do before confronting someone? (1 point)
ask a third person's opinion about the situation.
get to know the person better so you know how he or she will respond to your confrontation.
identify your feelings and the behavior that upset you.
write a letter to the person you want to confront stating exactly how you feel.
6. During a confrontation, why should you restate what the other person has just said? (1 point)
It helps the other person realize that their opinions are faulty.
It makes it more likely that you will get defensive and refuse to listen.
It ensures that you understand what they are saying and you are both on the same track.
It guarantees that you will solve the problem in a manner that is acceptable to both parties.