Answer:
Self-efficacy.
Step-by-step explanation:
In this scenario, Gus was empowered by his manager to develop a new workflow design for the office. After completing the task successfully, Gus believes that he has the ability to perform another important task.
Hence, the characteristic of empowerment just described is self-efficacy.
Self-efficacy can be defined as an individual's personal judgment or belief in their capability to execute and accomplish a task or course of action as a result of their performance. It is a quality of being confident in one's ability to achieve a goal or perform a set of tasks in prospective situations.