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At Tommy’s job, customers fill out satisfaction surveys to rate employees to ensure to the company that they are doing their job. Which characteristic of McDonaldization does this exemplify? a. efficiency
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At Tommy’s job, customers fill out satisfaction surveys to rate employees to ensure to the company that they are doing their job. Which characteristic of McDonaldization does this exemplify? a. efficiency b. calculability c. predictability d. control

User Krisc
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Answer:

The correct answer is D. Control.

Step-by-step explanation:

Satisfaction surveys are opinions collected from consumers, which are used by the company to control the quality of the service provided in order to verify the efficiency of the services and the need or not to make changes in the structure and quality of the service.

Thus, in the event of obtaining positive opinions, companies reaffirm their services with the certainty that their objectives have been met. On the other hand, in case of obtaining negative opinions, companies carry out changes in order to improve the expectation and satisfaction of their customers.

User Camusensei
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