Question

You see Paul dealing with Susan, an upset employee from another department. Susan is complaining about something that your department was supposed to do but didn't. You are in a back room and have not been seen by Susan. Paul is obviously frustrated and unable to deal with Susan effectively. You should:

Answer 1

Go and help Paul out. Explain to Susan the situation, and promise a fast fix if able.

Step-by-step explanation:

Just standing by would

1. Be rude.

2. Be unhelpful.

3. Leave an unhappy customer.