Complete Question:
_________________ are contracts that enforce expectations and responsibilities between two parties. They usually require a service, such as 24 hour support, to be performed in a timely and reliable manner to allow for agreed actions to be taken.
Group of answer choices
A. Security measures
B. Incident Response Plans
C. Business Continuity Plans
D. Service Level Agreements
Answer:
D. Service Level Agreements.
Step-by-step explanation:
Service Level Agreements are contracts that enforce expectations and responsibilities between two parties. They usually require a service, such as 24 hour support, to be performed in a timely and reliable manner to allow for agreed actions to be taken.
Generally, a service level agreement (SLA) is usually between a service provider and its customers (end users).
In order to define and provide satisfactory service, organizations that provide services are expected to implement a service level agreement and it should comprise of the following parameters; responsibilities, expectations, metrics, time and frequency.
An example of a service level agreement is the mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR) which is generally used by telecommunications firms and internet service providers (ISP) for their respective customers.