Question

George, a user, has contacted you to complain that his issue has not been resolved. He has already contacted your department twice today. What should you do first?

Answer 1

Apologize for the inconvenience and proceed with any necessary assistance.

Step-by-step explanation:

Remember, the rules of business communication entails a friendly disposition to clients. We note here that George is a user or what we may client, and has an unresolved complaint.

Consequently, apollogizing to him may open him further into the details of the issue as you now work to resolve his complaints.