Question

Uber’s guidance that if a driver’s "rating over the most recent 100 trips is below a 4.6, your profile may be at risk of deactivation" represents which step in the control process?

Answer 1

The step it represent is quality control in the control process. Uber management need to ensure that, the maximum quality of service is offered to its customers by their drivers hence the reason why such guidance rule is put in place.

Step-by-step explanation: