Question

24. Emotional labor is higher in jobs requiring: 1 point A. limited hours of routine work. B. working in irregular shifts. C. working in isolation. D. frequent interaction with clients. E. skilled knowledge such as accounting.

Answer 1

The correct answer is:

frequent interaction with clients. (D.)

Step-by-step explanation:

Emotional labour refers to the suppression or the management of one's emotions that are felt but not expressed while at a job. Essentially, emotional labour requires workers to:

Hide emotions they do feel

show emotions they do not feel

create an appropriate emotion for the situation.

These can be achieved through surface acting and deep acting.

Customer service and retail jobs require a lot of emotional labour. For instance, if the customer service agent is angry, it is not ethical in his/her job description to show such anger to the clients, hence he/she has to force a smile just to give a satisfactory service to the client. some determinants of emotional labour include:

1. societal, organizational or occupational norms

2. emotional expressiveness

3. supervisory regulation of display rules