Answer:
b) policies and procedures manual.
Step-by-step explanation:
A company's policies and procedures manual is essential for establishing norms and rules that will guide the company's operation.
Through corporate policies, it is possible to determine actions, conducts, practices and values that the company adopts in order to achieve its objectives and goals, and demonstrate what are its fundamental values that give this organization its own identity and the foundations that will make it different from other companies in the competitive market.