Answer:
d. Financial perspective
Step-by-step explanation:
-Learning and growth perspective focuses on the measures that the company can take to improve its performance.
-Internal business perspective indicates if the internal performance is allowing to meet the customers' needs.
-Customer perspective shows if the company is focused on the customers and on delivering value to them.
-Financial perspective indicates if the company's strategy is providing benefits and value to the shareholders.
According to this, the answer is that the perspective from the balanced scorecard approach that helps managers answer the question, "How do we look to shareholders?" is the financial perspective because it indicates the shareholders if the company is getting the economic results that are expected.