Question

Heartland Health Systems, which employs 20,000 people in facilities in Chicago, St. Louis, Topeka, and Indianapolis, has suffered from poor management for years. As a result, employees are demoralized, and the workplace culture has become increasingly toxic. The board of directors makes the decision to fire many of the top executives and brings in a new CEO, Bashir. An independent polling company conducts employee surveys across all branches, revealing that Heartland employees rank feeling undervalued and underappreciated among their biggest complaints. Bashir decides to implement a radical approach at all levels of management that will help managers relate to and serve their employees. Which of the following is Bashir most likely to do?

Answer 1

Answer: engage in active listening so that he can understand employees' needs

Step-by-step explanation:

From the question, we are informed that Heartland Health Systems has suffered from poor management for years and as a result, the employees are demoralized, and the workplace culture has become increasingly toxic.

The most likely thing for Bashir to do is to engage in active listening so that he can understand employees' needs. When this is done, he will be able to Kno what the workers want and then can improve their morales and together achieve the organizational goals.