Question

ristan conducts service and installation visits for a cable company. He uses an online system to access a client's history and updates the system with results from all interactions. This is an example of using _______ to be responsive and build loyalty. business-level strategy process reengineering customer relationship management self-managed work teams total quality management

Answer 1

Answer: customer relationship management

Step-by-step explanation:

Customer relationship management has to do with the way organizations relate with their customers in order to meet their needs and satisfy them better.

From the question, we are informed that the worker uses the customer relationship management to access a client's history and updates the system with results from all interactions.