Question

"If a customer calls his registered representative and states the following: "I just got my account statement and I see that your recommendations have lost 15% in value. Clearly, you have made unsuitable recommendations and you will be hearing from my attorney." Which statement is TRUE under FINRA rules regarding how the representative should handle this?"

Answer 1

The representative does not need to take any actions

Step-by-step explanation:

The representative should not take any actions yet because the customer has not made his complaints in writing. Under FINRA, a customer's complaint is defined as one received by the company in writing through mail(hand written)or electronic mail(email). The financial regulatory authority abbreviated FINRA is a self regulatory organization and non governmental organization in the US that makes and enforces rules and best practices that govern brokerage/security/broker-dealer firms and safeguard the public against fraud and malpractices that might emanate from such firms.