Answer: b. "I understand how you could feel angry about the diagnosis."
Step-by-step explanation:
Showing empathy is one skill that nurses do have and should have. It is said that compassionate words heal amidst injuries, they help calm the mind to receive healing, when this words are not there, bitterness grows larger in the heart of the victim and healing becomes further from them; "I understand how you could feel angry about the diagnosis." The nurse is trying to share in the emotions of the patient.