Answer:
d. all of the above
Step-by-step explanation:
Cross-training applies to workers, who are trained for different spectrum other than their job responsibilities.
Cross-training workers are multitasking and do the following tasks:
- They helps other employees to appreciate each other’s jobs.
- They help companies through higher efficiency & productivity and are proud of that.
- Cross-training forces also helps in reducing the turnover to gain more profit.
So, Cross-training workers helps to train other employees to perform new tasks in addition to their usual duties and the correct option is "d".