Question

a complaint letter saying that the bills sent to you were incorrect because you have warranty coverage on a new car you bought. You should not have been charged for a shroud or for repairs to the damaged fan and hose, since all those parts, and labor on them, are covered by your warranty.

Answer 1

22 Freeway Street,

Brighton.

30th July 2020.

19 George Street,

Birmingham.

Top Deals Ltd.

INCORRECT BILLING

Hello, I got a bill last week from your company for a shroud I have no idea about and just yesterday, I got another bill for repairs for damaged fan and hose in my car which is covered and has a warranty.

I feel it is appropriate to let this error known to you through official channels. Perhaps this bill was sent in error but I need this to be rectified.

I purchased my car last year and it has a two year warranty so I request that the bill be reversed and also the bill for the shroud.

Thanks as you oblige my humble request.

Yours faithfully,

Daniel Farke.