Question

Susan is a new sales rep who does not yet possess a great deal of product knowledge. She is often asked questions to which she does not know the answer. By being up-front with her customers about not knowing the answers, Susan builds trust because she is perceived as:

Answer 1

candid

Step-by-step explanation:

By being up-front with her customers about not knowing the answers, Susan builds trust because she is perceived as candid. An individual that is candid, is known to be truthful and straightforward. These individuals are seen by others to be trustworthy since they seem to always tell the truth even if it is hard for the other individual to hear and/or even if it gets themselves into trouble, such as is the case with Susan, since by saying that she does not know much about the product she may potentially lose clients or even get fired.